White Labelled Services
Telent Technology Services Ltd has the largest, dedicated Telco Services field force in the UK. We have developed an unrivalled experience of network operations and have a first class track record of delivery to guarantee service excellence, that’s why our white labelled services could work for your company?
A Process Driven Business, where Uniformity Optimises Service Levels
Managing 1,500 Field engineers, and generating services revenues of circa £300M per annum, involves the scheduling of tens of thousands of individual jobs, which drives the need to use robust processes.
Our robust process management covers many areas including, the scheduling of tasks, communication with customers, adherence to Health and Safety, training and development, meaningful reporting and of course, the successful completion of the job.
Our commitment to quality, training of staff and the fact that our engineers are employed directly by the company, together with SLA performance, excellent vendor relationships and our ability to manage and work with other suppliers enhances our Service capability.
A Quality Function who Drive our Ways of Working
telent have a quality function whose role extends far beyond the requirements to keep us at the highest levels of industry certification.
We are accredited to ISO 9001, are active members of Quest, but more importantly, in 2008 our Telco Services arm became the first European, and second globally, vendor-independent services business, to be recommended for approval against the International Telecommunications Quality Standard TL9000.
We were successfully assessed by Bureau Veritas for the following service categories:
- Installation Service
- Maintenance Service
- Repair Service
- Customer Support
Our quality deliverables are defined by our customers.