Contact Centre Solutions
There are now a multitude of options in which customers can interact with your business. These include phone, fax, email, web, SMS, and even video. This means your ‘front-line’ personnel need immediate ‘real-time’ access to various information which may include any previous customer interactions with your business.
In a competitive environment, creating and maintaining customer relationships has never been more important, and organisations need to ensure they respond to their customer’s requirements in an appropriate and timely manner.
telent can deliver various Contact Centre Solutions, including the award winning Solidus eCare product from Aastra Technologies.
Solidus eCare is a powerful global Contact Centre application providing a multimedia; skill based routing solution to meet the needs of your business.
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