Support
Your communications, data or converged network is at the core of your business.
For this reason, you require a partner that can deliver a wide range of services to support and maintain this critical part of your business infrastructure.
telent offer three Support Packages for the maintenance of your infrastructure, each including innovative ‘added value’ elements over the standard industry offerings.
Platinum
Our Platinum package offers support 365 days a week 24 hours a day with a 4 hour response.
Gold
Our Gold package offers support Monday to Friday (excluding Public and Bank Holidays) during the hours of 08:30 to 1730 with a 4 hour response for critical faults and 8 hour for non-critical faults.
Silver
Our Silver package offers support Monday to Friday (excluding Public and Bank Holidays) during the hours of 08:30 to 17:30 with an 8 hour response.
Additionally, if required we can enhance any of our Support options to a bespoke offering to meet the exact requirements of your business.